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BUYER PROTECTION

Returns & Refunds

Not satisfied? We make returns easy with our 30-day quality guarantee on every order.

30-Day Return Window

You have 30 days from delivery to raise a return or refund request. Keep the item in its original packaging.

Photo Evidence Required

For damaged or incorrect items, attach clear photos to your dispute. Our team reviews all evidence within 24 hours.

Full or Partial Refund

Depending on the issue, you may receive a full refund, a partial refund, or a free replacement — whichever is faster for you.

Dedicated Case Handler

Every dispute is assigned to a real person who will follow up until the issue is fully resolved.

How to start a return

1
Go to your order history
Log in and navigate to My Orders. Find the order with the issue.
2
Open a dispute
Click "Report an issue" and select the reason: damaged, not as described, not received, or other.
3
Upload evidence
Attach photos or video of the issue. The more detail the better for a fast resolution.
4
Receive resolution
Our team will contact you within 24 hours with a refund or replacement offer.
Items eligible for return
  • Damaged or defective products
  • Wrong item received
  • Items not delivered within 30 days
  • Significant quality issues
Not eligible for return
  • Change of mind after shipping
  • Custom or personalised orders
  • Items returned without prior approval
  • Perishable or hygiene products
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